Contact Us

You can write to us anytime at help@toniesa.it.com, and our team will be glad to hear from you. Whether you have a question about your Toniebox, need assistance with your tonies App account, or want to check on an order, that address is the simplest way to reach the people who can help. Before sending your message, it may still be useful to look through a short list of common questions, since many concerns can be resolved there in just a moment. Still, if you would rather speak with someone directly, we are ready to listen and to guide you toward the right answer.

If you are a retailer, or if you are simply curious about building a partnership with us, the same address can connect you with our business service. We enjoy meeting shops and distributors who take an interest in what we make and who want to explore how we might work together. Writers, bloggers, publishers and members of the press are welcome too. If you work in media or create content, send a note and we will point you to the right person for partnership inquiries and media requests, so your message reaches someone who can respond properly.

We truly love the Toniebox and we believe your family will feel the same. That confidence is why we offer a 100-Day Happiness Guarantee. When you purchase a Toniebox through our online shop, you have one hundred days to set it up, record personal messages, listen to bedtime stories, dance around the living room, and explore everything it brings to your home. If you and your little listener are not completely satisfied, you may return it for a full refund within one hundred days of purchase.

If something is not working as it should, please reach out before starting a return. Many troubles can be solved quickly with a bit of guidance, and we would much rather help you find a solution than have you give up on something your child might enjoy for years. So whether your question is small or large, help@toniesa.it.com is the place to write. We are all ears, and we will do our best to make things right.