100dayguarantee

A hundred days of joy, and that promise is one we stand behind. We hold a deep fondness for the Toniebox, and we feel confident that your family will share that feeling. That belief is exactly why we created the hundred day happiness guarantee. When you order a Toniebox Starter Set or a Bundle through our online shop, you gain one hundred days from the moment of purchase. Within that window you can set everything up, record personal messages, listen to bedtime stories, dance around the living room and uncover every delight the Toniebox can bring to your household. If you and your little listener end up less than fully pleased, you are welcome to send it back and receive a complete refund within those hundred days.

Should something go wrong with your Toniebox, our team is ready to step in. Please reach out before you begin any return and let us help you troubleshoot the issue. Many troubles can be solved quickly with a bit of guidance, and we would much rather find a solution together than see you part with something your child might enjoy for years. If you are still not smiling after that, we are sorry to hear it. Visit our returns page and we will help you get the process started so the matter can be settled without unnecessary fuss.

Naturally, you may have questions, so here is how the details work. Any Toniebox Starter Set or Bundle bought through our online shop after the first day of January in 2021 qualifies for the hundred day happiness guarantee. When a refund is granted, the full amount returns to the original payment method you used at checkout. Some products fall outside this promise. Tonies and accessories purchased on their own, without being part of a Bundle, follow our normal return policy instead. Anything bought before that January 2021 date, or bought from one of our retail partners, is also not covered by the hundred day happiness guarantee.

Our standard return policy works differently. We accept returns of any Tonies or accessories bought outside of the Bundle experience within thirty days of purchase. Those items need to be unopened and unused, packed in their original packaging and complete with their original contents. We do keep an eye on returns so we can spot any attempt to misuse these policies, and we hold the right to decline service to anyone who abuses them. To begin a return, visit our returns portal and enter your order number, where full details are available. If you need help at any point, send us a message and we will gladly assist in whatever way we can.